FAQ

Order edits can be requested, but are not guaranteed. After 72 hours, we will not be able to accommodate any changes. Please email us at merch@hellbentrecs.com with your order number and the requested change as soon as possible.

Please email us at merch@hellbentrecs.com with your order number and updated shipping address. Shipping address updates can be requested, but are not guaranteed. We will do our best to update your shipping address prior to shipping.

If your order has already shipped, we are unable to edit the shipping address. We suggest reaching out to your local post office to reroute or hold your package.

All orders will ship within 3-6 weeks. Once your order has shipped, you will receive an email with your tracking information.

Your tracking information may take up to 3 business days to update. If you still don't see any movement on your shipment after 3 business days, please email us at merch@hellbentrecs.com.

Please email us at merch@hellbentrecs.com with your order number and a verified shipping address. Once your order has been returned to us, we will process a reshipment within three business days and you will receive an updated tracking link. 

If an order is returned to us after a second delivery attempt, you will be issued a store credit for the order total, and the shipping amount will be deducted from your store credit amount.

We have partnered with Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral

Visit route.com/sustainability to learn more.

You can file a claim with Route at https://claims.route.com/.

Due to the exclusivity and high demand nature of each release, all sales are final and we are unable to process returns or exchanges. Please review your order carefully before confirming your purchase. 

Exceptions to this policy will be made if items are received damaged or defective, or if you receive an incorrect item. Please contact us within five days of receiving your order to be eligible for a replacement, store credit, or refund.

Upon placing your order, you will receive an order confirmation email. Be sure to check your spam and junk. If you’re unable to locate your order, please email us at merch@hellbentrecs.com with your full name and we will assist with locating your order.

To be notified of upcoming releases, we suggest signing up for our mailing list. You can also follow us on social media @hellbentrecs.

We do not restock inventory often. Make sure you're signed up to our SMS and mailing list so you don't miss out any any releases.