Refund policy

Return Policy:

Due to the exclusivity and high demand nature of each release, all sales are final and we are unable to process returns or exchanges. Please review your order carefully before confirming your purchase. 

Exceptions to this policy will be made if items are received damaged or defective, or if you receive an incorrect item. Please contact us within five days of receiving your order to be eligible for a replacement, store credit, or refund.

Lost Shipment: 

We are not responsible for packages lost by the mail couriers, and you will have to reach out directly to the courier (USPS, UPS, FEDEX, or DHL) to open a missing package claim with them. They will be able to better assist in locating your package, as we have no visibility on your package once it leaves our warehouse.

We highly recommend adding Route Packaging Protection to your order. If your order is protected by Route Packaging protection, you can file a claim to be eligible for a full refund. 

International Duties & Taxes: 

You will be responsible for any customs duties or taxes and any other customs requirements when importing products into a country outside of the US. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances.